The City of Aurora’s Data and Analytics Division, in partnership with the City’s Customer Service Division, has unveiled a new open data portal, designed to provide residents with an in-depth look at myAurora 311 operations, service requests, and call traffic.
The myAurora 311 Open Data Portal features multiple dashboards that update in real-time, tracking inbound and outbound calls, average call duration, and requests that have been completed by myAurora 311 staff. The Portal also showcases the top five City Divisions that have received requests for service and the top five types of requests that have been logged.
The City’s Open Data Portal is a centralized hub for data published across City departments, where residents and community members alike can download and analyze data in the name of accessibility and transparency.
“The myAurora 311 Open Data Portal will help Aurora residents to further utilize our new 311 service,” Customer Relations Manager, Rikki Benjamin, said. “The portal will greatly assist the community in analyzing key customer service performance metrics, while at the same time, streamlining the request process, and enhancing transparency surrounding our customer service operations.”
The Portal also boasts a new, interactive map that depicts where requests for service come from throughout the City, plus furnishes an interactive dashboard that compares the number of requests closed by myAurora 311 staff in 2025 versus 2026.
The launch of the myAurora 311 Open Data Portal comes exactly one year after the launch of the City’s new customer service software, dedicated to providing a smooth, cohesive experience for Aurora residents to access non-emergency City services, information, and assistance. Since its inception, myAurora 311 has sustained a 128 percent increase in inbound calls between 2024 and 2025, along with a 56 percent increase in online requests submitted.
To access the new myAurora 311 Open Data Portal, you can visit myaurora311.com.
— City of Aurora government