The city government of Naperville is pleased to announce the launch of Empower, a free, secure online dashboard that lets Naperville’s residential and commercial electric customers view their energy usage data.
Developed by Naperville’s Electric Utility, Empower displays a customer’s energy usage using a dashboard-style concept. Customers can see at-a-glance the days and times they use the most energy through charts available in yearly, monthly, weekly, or daily formats. Additional features like daily temperature lets customers compare their usage to external factors, and for those customers who may have multiple meters or locations, all can be accessed within one Empower account.
“Empower truly puts power in the hands of the customers we serve,” said electric utility director Lucy Podlesny. “Now, rather than waiting for a monthly bill, our customers can go online at any time and see how and when they’ve used electricity. With that knowledge, they can choose to make energy-saving changes, which is great for their home or business and for the environment.”
Empower’s electric usage data is generated by a customer’s electric meter and provided on a 24-hour delay. A maximum of three years’ worth of back data will be available upon enrolling in Empower, provided an individual or business has been a Naperville Electric Utility customer for the past three years. Because Empower was developed separately from Naperville’s utility billing system, energy usage costs will not be available through the dashboard. At this time, only electric usage can be viewed through Empower.
Empower’s data comes from a secure, integrated system of electric meters, communication networks, and data management systems, and the platform has gone through multiple high-level cybersecurity reviews to ensure customer security.
To register for Empower, visit www.empowernaperville.com. Customers will need their account number on their utility bill to register. For more information about Empower, including guides on how to enroll and navigate the dashboard, visit www.naperville.il.us/empower.
—City government of Naperville